Refund & Cancellation Policy
HOME Refund & Cancellation Policy
At The Himalayan Nest, we understand that travel plans can change. This Refund & Cancellation Policy explains the terms under which cancellations and refunds are processed for bookings made through our website or directly with us.
- Cancellation by Customer
All cancellation requests must be submitted in writing via email to:
info.thehimalayannest@gmail.com
Cancellation charges will apply as follows:
- a) Standard Cancellation Charges
- 30 days or more before travel date – 10% of total booking amount
- 15–29 days before travel date – 25% of total booking amount
- 7–14 days before travel date – 50% of total booking amount
- Less than 7 days before travel date – No refund
- Non-Refundable Services
Certain travel components are strictly non-refundable, including:
- Peak-season hotel bookings
- Special permits and entry fees
- Advance payments made to third-party vendors
- Transport bookings already confirmed
These charges will be deducted from any refund amount.
- Refund Process
- Refunds will be processed within 7–15 working days after approval.
- Refunds will be issued using the original mode of payment whenever possible.
- Bank charges, payment gateway fees, or service charges may be deducted.
- Cancellation by The Himalayan Nest
We reserve the right to cancel bookings due to:
- Natural disasters
- Weather disruptions
- Government restrictions
- Safety concerns
- Insufficient bookings
In such cases, customers will be offered:
- A rescheduled trip date, OR
- A full refund (excluding non-refundable third-party costs, if applicable)
- No-Show Policy
If a customer fails to appear for the trip without prior notice:
- The booking will be treated as a no-show
- No refund will be provided
- Early Departure / Unused Services
No refunds will be issued for:
- Unused hotel stays
- Missed sightseeing
- Early departure from the trip
- Changes to Booking
Date changes or modifications are subject to:
- Availability
- Vendor policies
- Applicable rescheduling charges
- Force Majeure
No refunds shall be provided for cancellations caused by events beyond our control, including:
- Landslides
- Political unrest
- Pandemics
- Government travel restrictions
- Road closures or extreme weather
However, we will assist in rescheduling whenever possible.
- Contact Us
For cancellations or refund queries, contact:
The Himalayan Nest
Address: 195/9 Pearapur Road, Gitanjali Bag, Sheoraphuli, Hooghly, West Bengal – 712223
Phone: 8100646681
Email: info.thehimalayannest@gmail.com